Return Policy

1. All Sales Final — With Two Exceptions

All orders placed through the Site are final. We do not accept returns, exchanges, or cancellations for buyer’s remorse, ordering errors made by the customer, change of project scope, change of mind, no-longer-needed inventory, or duplicate orders placed by the buyer.

We will only accept a return or replacement in the following two situations:

• Wrong product shipped: the item delivered does not match the manufacturer part number / SKU on your order confirmation.
• Damaged shipment: the product or its packaging arrives visibly damaged in transit, or the product is non-functional out of the box due to shipping or manufacturing defect (and the damage is not the result of use, abuse, or improper application).

All other claims, including warranty claims for product failures that occur after acceptance, must be handled directly with the manufacturer under the manufacturer’s warranty. We are happy to provide manufacturer contact information on request.

2. Reporting Window

Claims must be reported within five (5) business days of delivery.

Claims reported after the 5-business-day window will not be eligible for return, replacement, or refund, regardless of cause. This window exists because most freight carriers and manufacturers will not honor concealed damage or shipping-error claims after this period, and we are unable to recover the cost of late claims.

3. How to File a Claim

To start a claim, send an email to returns@gsfsupplyclub.com within the 5-business-day window with the following information:

• Your order number and member account name.
• The item(s) affected, including manufacturer part number and quantity.
• A clear description of the issue (wrong product or damage).
• Photographs: for wrong product, a photo of the part received next to the order confirmation; for damage, photos of the outer carton, internal packaging, and the damaged product. Damage claims without photos cannot be processed.
• The shipping carrier tracking number, if known.

Do not return any product without a Return Goods Authorization (“RGA”) number from us. Unauthorized returns will be refused at our cost or returned to sender at the customer’s expense, and will not be credited.

4. What Happens Next

Wrong product: once verified, we will arrange and pay for a return label for the incorrect product and ship the correct product at no additional charge. The incorrect product must be returned in its original, unopened packaging.

• Shipping damage: once verified, we will, at our discretion, either ship a replacement at no charge or issue a refund to your original payment method (or account credit, for Net 30 customers). Damaged product may need to be retained for carrier inspection; do not discard packaging until we confirm.

Claims are typically reviewed within two (2) business days of receipt. Replacements ship as soon as the supplier confirms availability.

5. What Is Not Covered

• Items that have been opened, used, mounted, ground, run, sharpened, modified, or otherwise placed in service.
• Customer-induced damage, misapplication, use outside the manufacturer’s rated parameters, or improper storage.
• Normal consumable wear (abrasives, cut-off wheels, flap discs, wire brushes, contact tips, nozzles, and similar items are wear products).
• Color, finish, or cosmetic variation that does not affect product function.
• Special-order, non-stock, custom-cut, or made-to-order items, which are non-cancellable and non-returnable once accepted by the manufacturer.
• Hazmat, compressed gas, or other regulated items that cannot lawfully be returned.
• Claims reported after the 5-business-day window.

Claims for shortages or wrong-product where the outer packaging shows no damage and the manufacturer’s seal is broken (open the box first — verify the part number against the order confirmation before use).

6. Refused Shipments and Address Errors

If a shipment is refused at delivery without a valid wrong-product or damage claim, or if a shipment is returned to the supplier because the customer provided an incorrect or incomplete shipping address, the customer is responsible for the original outbound freight, the return freight, and any restocking fees charged by the manufacturer. The remaining balance, if any, will be refunded as a store credit.

7. Order Cancellations

Once an order has been transmitted to the supplier (typically within minutes of checkout), it cannot be cancelled. If you believe you have placed an order in error, contact us immediately at orders@gsfsupplyclub.com. We will attempt to stop the order with the supplier, but we cannot guarantee cancellation, and any restocking fees imposed by the supplier will be passed through to the customer.

8. Membership Fees

The annual membership fee is non-refundable.

Membership fees are paid for access to member pricing for the membership term and are not contingent on any minimum purchase volume. Members may cancel auto-renewal at any time from their account; the cancellation takes effect at the end of the current term. We do not prorate or refund membership fees in the event of mid-term cancellation.

9. Refund Method and Timing

• Credit-card orders: approved refunds are issued to the original payment method. Most refunds appear on the cardholder’s statement within five to ten (5–10) business days, depending on the issuing bank.

• Net 30 / open-account orders: approved refunds are issued as a credit memo applied to the customer’s account against the original or future invoices.

• Replacements: when a replacement is shipped, no monetary refund is issued.

10. Manufacturer Warranties

All products sold through GSF Industrial Supply Club are covered by the warranties (if any) offered by their respective manufacturers. We are not the manufacturer of any product sold on the Site and do not provide separate warranties beyond what the manufacturer offers. For warranty service, contact the manufacturer directly. We are happy to assist by providing the brand’s warranty contact information on request.

11. Governing Law

This Return Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The exclusive venue for any dispute relating to this Policy is the state or federal courts located in Texas.

12. Changes to This Policy

We may update this Return Policy from time to time. The “Effective Date” at the top will reflect the most recent revision. The Return Policy in effect on the date your order is placed governs that order.

13. Contact

Returns and damage claims: returns@gsfsupplyclub.com

Order changes and cancellations: orders@gsfsupplyclub.com

General support: support@gsfsupplyclub.com

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of your information, please contact:

GSF Industrial Supply Club 

Email: support@gsfsupplyclub.com