Privacy Policy

1. Who We Are

GSF Industrial Supply Club is an online buyers’ club. Members pay an annual membership fee for access to bulk pricing on brand-name products. Orders are fulfilled through a drop-ship model in which products ship directly to you from our manufacturers, distributors, or their warehouses.

2. Information We Collect

2.1 Information You Provide

• Account and membership information: name, business name, job title, billing and shipping addresses, email address, phone number, tax-exempt or resale certificate information (if applicable), and account credentials. 
• Payment information for membership fees and orders: card details, billing address, and similar information collected and processed by our third-party credit card processor. Card numbers are entered directly into the processor’s secure environment; we do not store full card data on our servers. 
• Open-account / Net 30 information: if you apply for an open trade account, we collect business references, trade references, financial information, federal tax identification number, signed credit application data, and other information needed to evaluate creditworthiness and manage the account. 
• Order information: products ordered, quantities, purchase orders, ship-to contacts, delivery instructions, and communications with our support team. 
• Communications: messages, feedback, support requests, and survey responses you send to us. 

2.2 Information Collected

• Automatically Device and usage data: IP address, browser type, operating system, referring URL, pages viewed, time on page, and clicks. 
• Cookies and similar technologies: session cookies, preference cookies, and analytics cookies. See “Cookies and Tracking” below. 

2.3 Information from Third Parties

• Payment confirmations and fraud signals from our credit card processor. Shipping status, tracking, and delivery confirmations from carriers and from drop-ship suppliers. 
• Credit reporting agencies and trade references (only if you apply for a Net 30 account).

3. How We Use Information

We use the information we collect to: 

• Verify membership eligibility, create and maintain your account, and authenticate logins. 
• Process membership payments through our credit card processor, including recurring annual renewals. 
• Receive, route, and fulfill orders, including transmitting orders to manufacturers, distributors, and freight carriers. 
• Evaluate, approve, manage, and collect on Net 30 open accounts. P
• rovide customer support, respond to inquiries, and resolve order issues such as wrong-product or damaged shipments. 
• Send transactional communications (order confirmations, shipping notices, invoices, account notices, policy updates). 
• Send promotional emails about new products, pricing, restocks, and member-only offers, where permitted. 
• You can opt out of marketing emails at any time. Detect, investigate, and prevent fraud, abuse of the membership, and other unauthorized or illegal activity. 
• Comply with tax, accounting, recordkeeping, and other legal obligations. Improve the Site, our pricing models, and the member experience.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

4.1 Drop-Ship Suppliers and Manufacturers

Because we operate a drop-ship model, we share your name, business name, ship-to address, phone number, ordered items, and order references with the manufacturer, brand, distributor, or warehouse that fulfills your order. They use this information solely to pick, pack, and ship your order, and to handle related claims.

4.2 Payment Processing

Membership fees and credit-card checkout payments are processed by a third-party credit card processor. The processor receives the payment data needed to charge your card or bank account and to detect fraud. The processor’s use of your information is governed by its own privacy policy, which is available on the processor’s website.

4.3 Shipping and Logistics Providers

Parcel and freight carriers receive ship-to information and order weights/dimensions to deliver your order and provide tracking updates.

4.4 Service Providers

We use vendors that help us run the Site and the business, including hosting, analytics, email delivery, customer support, accounting, tax compliance, and security. These vendors are bound by confidentiality and may use your information only to provide services to us.

4.5 Net 30 Account Administration

If you apply for or maintain a Net 30 open account, we may share information with credit reporting agencies, business credit bureaus, trade references, collection agencies, and our legal or accounting advisors as needed to evaluate, service, or collect on the account.

4.6 Legal and Safety

We may disclose information when we believe in good faith that disclosure is required to comply with law or legal process, to enforce our Terms or other agreements, to protect the rights, property, or safety of GSF, our members, or others, or to investigate fraud or security incidents.

4.7 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

5. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, secure the Site, measure traffic, and improve the member experience. You can control cookies through your browser settings, but disabling cookies may limit your ability to use parts of the Site (such as the cart and checkout). 

We may also use analytics tools that collect aggregated, non-identifying usage data. We do not currently respond to “Do Not Track” browser signals, because there is no industry standard for how to interpret them.

6. Data Security

7. Data Retention

8. Your Choices and Rights

• Account information: you can review and update most account and shipping information by logging into your account.
• Marketing emails: you can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email. Transactional and account messages will continue.
• Access, correction, and deletion: depending on your state of residence, you may have the right to request access to, correction of, or deletion of certain personal information. To make a request, email support@gsfindustrialsupplyclub.com. We will verify your identity before responding and may retain information that we are required to keep by law (such as tax records).
• Cookies: see Section 5.

9. International Users

The Site is operated from the United States and is intended for U.S. business buyers. If you access the Site from outside the United States, you understand that your information will be processed in the United States, where data protection laws may differ from those of your country.

10. Children’s Privacy

The Site is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

The Site may link to third-party websites, including manufacturer brand pages and safety data sheets. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. The “Effective Date” at the top will reflect the most recent revision. Material changes will be communicated by email or by a prominent notice on the Site. Continued use of the Site after the effective date constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The exclusive venue for any dispute relating to this Policy is the state or federal courts located in Texas.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of your information, please contact:

GSF Industrial Supply Club 

Email: support@gsfindustrial.com